Our office will call all domestic clients at their scheduled appointment time so that they do not have to worry about the cost of the telephone call. International clients are responsible for the international calling fees.
Those clients that are not available at the scheduled time will still be charged in full for their session. Clients are responsible for maintaining their call. Our phones are well maintained. We do not offer refunds for calls dropped or lost because of poor connections, low batteries, or any other condition on the client's end. Naturally, we understand that circumstances might arise which would require you to change your appointment. In this case, please call or email within 24 hours of the scheduled session.